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Follow the instructions below to integrate Visual Studio Online with Zendesk.

Configure Zendesk

  1. Download the latest .zip release from this CodePlex project.
  2. Sign up for a Zendesk account here:
  3. Once signed in, click the settings icon (gear) in the bottom left hand portion of the screen.
  4. Under Apps click Manage.
  5. Click Upload App.
  6. Give the app a name.
  7. Browse to the location you saved the .zip release and select it.
  8. Provide your Visual Studio account name and decide on a work item tag for Zendesk.

Setup a service hooks subscription for Zendesk on Visual Studio Online

Optionally, you can configure a service hook subscription in Visual Studio Online to send comments added to a work item to the linked Zendesk ticket:
  1. Open the admin page for the team project in Visual Studio Online.
  2. On the Service Hooks tab, click the '+' icon to create a new subscription.
  3. Select Zendesk from the list of consumers and click Next
  4. Select the Work item is commented on event and click Next
  5. Supply the required settings and click Finish.

You will now be able to add a comment to a work item and have that comment appear in the linked Zendesk ticket.

Last edited May 12, 2014 at 12:26 PM by willsmythe, version 6